+248.735.7000
CS@USIgroups.com

Careers

Work You Can Be Proud Of

For over 20 years, Unconventional Solutions, Inc has helped our customers repair, protect, and upgrade the U.S. infrastructure, with the ultimate goal of making our nation a better place to live.

HOW WE WORK

We pride ourselves in helping industries, utilities, and municipalities “Repair, Protect, & Upgrade” with our Unconventional Solutions™.

Across the United States, aging infrastructure poses a threat to the well-being of communities, businesses, and the environment.

We evaluate, repair, and upgrade integral infrastructure such as pipelines, steel structures, heavy machinery, and essential equipment to ensure they’re protected from corrosion, erosion, abrasion and chemical attack.

Our company is focused on creating lasting improvements, and our team is expected to grow with the company’s growth. USI’s mission is to create a culture committed to providing composite repair and protective coating solutions that will benefit our country today, and future generations to come.

Our Core Values

Passion
Keeping the world glued together one client at a time by helping our clients repair protect and upgrade with enthusiasm and excitement. 

Integrity
The quality of possessing and adhering to high moral principles or professional standards. Integrity is the glue that holds the team together and allows us to exceed every challenge.

Innovation
Is a mindset of constant learning and growth. We formulate plans and share ideas during team meetings, workshops, and daily communication to promote long-term growth with USI.

Perseverance
Our team is dedicated to achieving both personal and professional success by executing plans and breaking down barriers. We strongly believe the harder you work, the harder you can play.

ONGOING TRAINING

Avenues to Growth

Opportunities are endless at Unconventional Solutions. An open, inclusive, and flexible culture, combined with a wide array of growth opportunities, helps our team members take ownership of their careers. We’ve also created a rich learning environment where our team can develop in their own way, playing to their strengths as they hone their skills and experience. We aspire to improve daily, and our team members are never satisfied with the status quo.

Leadership Opportunities
We are committed to developing front-line leaders who demonstrate our values, serve their fellow team members, and inspire continual development. At Unconventional Solutions, we build a capacity for learning in an engaging, challenging, and rewarding atmosphere.

Career Opportunities
We have locations in Midwest with plans to expand throughout the United States, creating opportunities for you to advance and continually develop your skills. We have flexible and clear career paths to help you shape your career. To help you along the way, we invest heavily in skills training, licenses, and certifications.

Professional Development
Professional development is for every member of our team. It’s how we obtain invaluable skills, achieve goals, and where learning meets leadership. It’s where knowledge, experience, and values are fostered and passed on. We believe learning is a lifelong pursuit and encourage all our team members to participate.

Benefits

  • Medical Coverage
  • Prescription Drug Plans
  • 401(k) Retirement Plan
  • 401(k) Employer Match to 4%
  • Paid Time Off
  • 9 Paid Holidays

Inclusion at USI

As a company focused on improving the infrastructure of the US, we believe that our team should be as diverse as the country we serve by repairing and upgrading the machinery, equipment, buildings, and structures that hold the country together. This means we’re committed to allowing open communication, along with honoring and amplifying the voices and hard work of those who make our company a great place to work.

At USI Groups, there is zero tolerance for racism, sexism, discrimination, or harassment in any form. We strive to be transparent, accountable, and active in our pursuit of fairness and equality.

Open Roles

Please submit your application, resume, and a letter to explain why you would be the best candidate to help us to continue our growth in 250 words or less to cs@usigroups.com

Position

Inside Sales Manager

Accountability

Reports to: Director of Sales and Marketing

Supervises:  Inside Sales Representative

Goals

Recruit Inside Sales Representatives

Train Inside Sales Representative

Develop Inside Sales Representatives

Measurables

  • Set sales goals for the inside team
  • Set activity goals for individual team members
  • Set growth goals for the inside team

 

 

 

 

 

Job Description:

An inside sales manager is responsible for leading an inside sales team to sell prospects over the phone and by email to prospective customers.  They recruit potential employees, onboard, and train new inside sales representatives by monitoring their sales metrics, and setting benchmarks for individual and team success.  The inside sales manager uses their sales background to guide team members in winning over customers to hit their quotas.  Support marketing and business development by attending and assisting industry specific tradeshow or meetings.

Responsibilities:

  • Manage inside sales representatives’ daily activities.
  • Track metrics to make data-informed decisions about inside sales strategy.
  • Recruit, hire and onboard new inside sales representatives.
  • Devise and implement training programs.
  • Set individual and team goals.
  • Conduct research.
  • Collaborate with the marketing team.
  • Interview job applicants.
  • Identify sales leads.
  • Conduct performance reviews.

Requirements:

  • Sales and marketing experience.
  • Understanding of effective sales strategies and how to teach them to others.
  • Ability to track key sales metrics.
  • Understanding of how to set individual and team quotas.
  • Experience using data to inform decisions and team strategy.
  • Ability to identify ideal sales leads.
  • Familiarity with sales tools and software.
  • High school diploma
  • Associate or bachelor’s degree preferred 
  • 2-5 years of proven, successful sales experience

Position

Inside Sales Representative

Accountability

Reports to: Inside Sales Manager

Supervises:  None

Goals

Daily Sales ($8,000 – 12,000)

75 to 100 Calls a day

4 Video Daily Video Meetings

Measurables

·       75-125 phone calls a day. This is a minimum of four hours a day in your assigned territory. (As you build rapport with clients less phone calls might be made per day)

 

·       Call per connect rate (In the beginning it will be around 1:15; as you develop the connection rate will go down to 1:8)

 

·       Average length of a call (from 30 to 90 seconds in the beginning as you build rapport to 5 to 10 minutes) Teams video meetings will take 15 minutes to 35 minutes.

 

·       Call to lead to conversation rate (As you develop your social network connections, especially Linked In, you shall see your call to conversation rate grow)

 

·       1 or 2 sale(s) a day when new, and 4 or 5 as you gain experience

 

 

 

Job Description:

Grow an existing territory into a 1 million with potential for a 2 million dollar territory by finding new needs to existing clients or developing new clients in the existing territory.  The first year the growth should be around one million dollars and if you are good the second year will be around two million dollars.  You will be calling, emailing, using social media, or video meetings to create relationships with maintenance teams to repair, protect and upgrade the infrastructure, buildings, machinery, and equipment.

 

Responsibilities:

  • Make 75-125 outgoing phone calls to your assigned territory
  • Call per connection rate (1:15)
  • Average length of a call (from 30 to 90 seconds to 4 to 5 minutes) Video calls can be used and might take 15 minutes to 35 minutes
  • Identifying and creating customer needs by asking qualifying questions
  • Sell new products to current accounts
  • Follow-up on sales and with new clients
  • Obtain referrals from current clients to create new accounts
  • Close sales over the phone (1 or 2 sales a day when new, and 4 or 5 as you gain experience)

 

Requirements:

  • Desire to grow sales in this paid-for-performance position with uncapped earning potential
  • Exceptional problem-solving skills
  • Ability to listen 
  • Ability to ask questions to aid in your technical support, training, and troubleshooting
  • Mechanical aptitude 
  • Excellent customer service skills
  • Ability to multi-task and communicate clearly, concisely, and completely under pressure while remaining cool calm and collect
  • Excellent written and verbal communication skills
  • Effective block time management skills 
  • Ability to meet sales quotas and deadlines 
  • High school diploma
  • Associate or bachelor’s degree preferred 
  • 2-5 years of proven, successful sales experience

Position

Outside Sales Manager

Accountability

Reports to: Director of Sales and Marketing

Supervises:  Outside Sales Representative

Goals

Recruit 10 Outside Sales Representatives

Train 10 Outside Sales Representatives

Develop 10 Outside Sales Representative

Measurables

  • Set and achieve sales goals for the outside sales team
  • Set activity goals for individual team members
  • Set and achieve growth goals for the outside sales team

 

 

 

 

 

 

 

Job Description:

Sales managers recruit, hire, and train new members of the sales staff by building and leading the team by setting target revue goals or exceed revue forecast.  Sales managers motivate their teams to generate leads, build clients relationships to ultimately meet customer needs. Sales managers direct organizations’ sales teams by developing and implementing a sales strategy that caters to the strength of the sales team. They set sales goals, analyze data, implement, and customize training programs to individual needs, while overseeing a company’s entire sales process for organizations’ sales representatives.

Responsibilities:

  • Provides leadership to the sales team
  • Plays a strategic role in setting sales goals
  • Assist and develop budgets
  • Develop incentive plans for sales team members
  • Create plans to expand into new territories
  • Regularly meets to provide support and guidance to them
  • Accompany a salesperson to a meeting and conduct a joint presentation
  • If a salesperson is struggling to meet goals, the manager make suggestions on sales techniques, evaluate their presentation style and improve how the salesperson talks to clients
  • If a salesperson is doing well, the sales manager makes sure they’re satisfied with the job and have the resources they need.

Requirements:

  • Meet company’s sales goals
  • Evaluating salespeople’s performance
  • Create sales strategies
  • Create incentives
  • Maintain staff
  • Coach sales team
  • Solve Problems
  • Active listening skills
  • Analytical and critical thinking skills
  • Communication skills
  • Delegation skills
  • Decision making skills
  • Hiring and recruiting skills
  • Leadership and motivation skills
  • Organizational skills

Several Locations Open

Detroit, MI
Dearborn, MI
Jackson and Lansing, MI
Saginaw, Bay City, and Flint, MI
Macomb and St. Clair County
Northwest, IN

Position

Outside Sales Representative

Accountability

Reports to: Outside Sales Manager

Supervises:  None

Goals

·       4 Daily Sales ($8,000 – 12,000)

·       10 Daily client visits

·       4 Daily presentations

Measurables

  • Open 2-5 new accounts per week

 

  • Make 10-15 client visits per day

 

  • Give 4 product presentations per day

 

  • Grow depth in current accounts by introducing new products

 

  • Grow depth in current accounts by finding supporting additional departments or new locations

 

  • Follow up with clients and obtain referrals at each visit 

 

 

Job Description:

Grow an existing territory into 1 million with potential for a 2 million dollar territory by finding new needs to existing clients or developing new clients in the existing territory.  The first year the growth should be around one million dollars and if you are good the second year will be around two million dollars.  You will be calling, emailing, using social media, or client visits to create relationships with maintenance teams to repair, protect and upgrade the infrastructure, buildings, machinery, and equipment.

 

Responsibilities:

  • Identify prospective clients
  • Sign-on new clients and add new products to current accounts 
  • Make 10 client visits per day
  • Give 4 product presentations per day
  • Manage and grow sales territory by building relationships
  • Follow up with clients and obtain referrals

 

Please note: USI has a flexible approach with our territory managers. We understand that some prefer appointments, while others prefer stop-ins, you will be working one-on-one with your manager to determine the best approach for the client. 

 

Requirements:

  • Desire to grow sales in this paid-for-performance position with uncapped earning potential
  • Exceptional problem-solving skills
  • Ability to listen 
  • Ability to ask questions to aid in your technical support, training, and troubleshooting
  • Mechanical aptitude 
  • Excellent customer service skills
  • Ability to multi-task and communicate clearly, concisely, and completely under pressure 
  • Excellent written and verbal communication skills
  • Effective block time management skills 
  • Ability to meet sales quotas and deadlines 
  • High school diploma
  • Associate or bachelor’s degree preferred 
  • 2-5 years of proven, successful sales experience

Position

Business Development Coordinator

 

Accountability

Reports to:  Outside Sales Manager

Supervises: Outside Sales Representative

Goals

Identifies new business opportunities

Develops new business opportunities

Secures new business opportunities

 

Measurables

·       Schedule each outside sales representative 5 appointments daily (Up to five sales reps per BDC)

·       Conduct research to identify new business.

·       Establishing and maintaining effective relationships with customers via email, phone, and in-person.

·       Creating and maintaining client databases and mail lists.

·       Track meetings, closing ratios of meetings, and quotes to provide feedback to management.

·       Providing effect administrative support.

 

 

 

 

Job Description:

A business development coordinator identifies, develops, and secures new business opportunities by generating leads and sales, maintaining client relationships, and coordinating promotional activities. 

 

Responsibilities:

  • Conducting market research to identify new business development opportunities.
  • Establishing and maintaining effective relationships with customers via email, phone, and in-person.
  • Coordinating and arranging client events, meetings, appointments, and conferences.
  • Assisting with the preparation of presentations and pitches for prospective clients.
  • Writing and distributing agendas, proposals, cost estimates, and briefing documents for internal and external meetings.
  • Creating and maintaining client databases and mail lists.
  • Track meetings, closing ratios of meetings, and quotes to provide feedback to management.
  • Providing effect administrative support to outside sales representatives.

 

Requirements:

  • Bachelor’s degree in business, marketing, or related field.
  • 2 – 4 years of professional experience.
  • Excellent verbal and written communication skills.
  • Ability to prioritize and manage workload.
  • Ability to work independently and as part of a team.
  • Strong networking skills.
  • Proficient in Microsoft Word, Excel, and PowerPoint.

Position

Title:  Office Assistant

Accountability

Reports to:  Operations Manager

Supervises:  None

Goals

·        Redirect incoming calls and incoming emails

·        Create new accounts in Salesforce

·       Collect new account paperwork

·       Set up & maintain supplier portals

Measurables

·        Redirect incoming calls and incoming emails finish everyday

·        Create new accounts in Salesforce as needed

·        Collect and process new account paperwork

·        Set up & maintain supplier portals

·        Ring Central admin as needed

·        Schedule conference calls once a week or as needed

·        Schedule travel within the 8-hour workday as given

 

 

 

 

Job Description:

     Greet clients and everyone who walks through the front door with a warm welcome and a smile by offering them a beverage, promo goods and/or a tour. Answer the phone within two rings with a smile on your face and be inviting and helpful. Get the name and callback number of every phone call for yourself or before transferring to the correct person. If it is a new client, ask how they heard about us. Be intuitive and think ahead.

 

Responsibilities:

  • Answer phone and greet walk-in clients
  • Redirect/respond to incoming emails
  • Order/maintain/organize office supplies
  • Create quotes and enter orders
  • Collect and submit paperwork
  • Scheduling travel
  • Schedule training and lunch & learn events

 

 

Requirements:

  • Experience working in a similar or comparable role
  • Excellent customer service skills
  • Ability to multi-task and remain calm, cool, and collected under pressure
  • Excellent written and verbal communication skills
  • Organizational skills
  • Experience with MS Office suite
  • Experience using Salesforce or other CRM

What you’ll do:

  • Develop and grow your given territory 
  • Identify and establish relationships with new clients and accounts 
  • Mentor and train sales consultants 
  • Monitor profit and loss and establish action plans 
  • Ensure key products remain in stock at branch warehouse 

You must have:

  • Desire to grow sales in this paid-for-performance position with uncapped earning potential
  • Exceptional problem-solving skills
  • Ability to listen 
  • Ability to ask questions to aid in your technical support, training, and troubleshooting
  • Mechanical aptitude 
  • Excellent customer service skills
  • Ability to multi-task and communicate clearly, concisely, and completely under pressure 
  • Excellent written and verbal communication skills
  • Effective block time management skills 
  • Ability to meet sales quotas and deadlines 

Qualifications:

  • High school diploma
  • Associate or bachelor’s degree preferred 
  • 2-5 years of proven, successful sales experience

Position

Crew

 

Accountability

Reports to:  Project Leader

Supervises: No one

Goals

Alline every team member per project by working together, setting goals, to finish the project on time and within the budget.

Measurables

·    Help generate long-term plans and ideas that stimulate the people involved in the project to achieve their goals.

·     Find ways to improve team performances and set team goals.

·     Create an atmosphere that brings out the best in their employees.

·    Influence the team by making sure every team member aligns their personal interests and objectives with those of the team and the project.

·    Think ahead by setting goals to finish the project on time and withing budget.

·    Promote innovation and constant improvement.

·    Promote change to gain efficiency.

 

 

Job Description:

A crew person is responsible for performing various tasks to aid daily operations at a construction site. Their duties include loading and unloading tools or raw materials, assembling scaffolding or other pieces of equipment, and digging or filling pits throughout the construction process.  The duties and responsibilities of a laborer are all geared toward maintaining a clean, safe, and efficient construction site while also supporting the overall project.

Responsibilities:

  • Cleaning and preparing construction sites.
  • Loading and unloading materials and equipment.
  • Building and taking down scaffolding and temporary structures.
  • Digging trenches, compacting earth, and backfilling holes.
  • Operating and tending machinery and heavy equipment.
  • Following instructions from supervisors and implementing construction plans.
  • Assisting skilled tradespeople in their duties.
  • Abrasive blast, paint, and coat projects.

Requirements:

  • Handle materials
  • Assist skilled workers
  • Perform basic construction tasks
  • Ensure safety compliance.
  • Duties may include cleaning, loading/unloading, preparing materials
  • Following the instructions of senior crew

Position

Marketing Associate

Accountability

Reports to: Director of Sales and Marketing

Supervises: None

Goals

·       Create and develop direct response advertising campaigns

·       Generate high quality leads

·       Develop documents and tools for sales team

Measurables

·       Number of sales through advertising 

·       Number of incoming leads

·       Client engagement with social and email marketing

·       Number of updated / created documents for sales team

 

 

 

Job Description:

Campaign Management and Content Creation: The marketer is responsible for planning, executing, and monitoring marketing campaigns in collaboration with sales and other teams. This includes managing budgets and timelines, creating various marketing materials (like flyers, brochures, and newsletters), and producing content for different media platforms along with ads that call to action.

Client Interaction and Market Research: The role involves frequent communication with clients to discuss brand guidelines and goals. It also requires conducting market research to understand the target audience’s needs, preferences, and behaviors, and using this data to create targeted marketing campaigns and ads.

Digital and Social Media Management: The marketer is tasked with managing social media posts, email blasts, ads, and other content. This includes designing social media ads, updating technical data/ safety data, and creating case studies. The goal is to ensure that all digital platforms effectively convey the brand’s voice and mission and contribute to growing lead generation and sales growth objectives.

Responsibilities:

  • Plan and Execute Marketing Campaigns: Collaborate with sales and marketing teams to design and implement effective campaigns.
  • Client Communication: Regularly interact with clients to understand and align with their brand guidelines and goals.
  • Content Creation: Produce educational and editorial content for various media platforms.
  • Social Media and Email Marketing: Assist in the design, negotiation, and placement of social media ads and email blasts.
  • Market Research: Conduct research to refine understanding of target audience needs, wants, and habits.
  • Campaign Analysis: Monitor, review, and adjust marketing campaigns based on their sales success and effectiveness.
  • Create and Update Marketing Materials: Develop flyers, brochures, and other promotional materials.
  • Develop Brand Style Guides: Produce guides that capture the company’s voice and mission.
  • Create and Update Case Studies: Regularly post new case studies, highlighting project outcomes and solutions.

Requirements:

  • Minimum of 4 years’ experience in creative marketing, direct response marketing or agency account management
  • Bachelor’s degree in marketing, advertising, graphic design, or related field
  • Creative strategy background
  • 2 years Copywriting experience
  • Strong verbal, written, and presentation skills
  • Passionate about client relationships
  • Industrial Sales / Marketing Experience preferred

Position

Estimator

 

Accountability

Reports to:  Construction Project Manager

Supervises: Project Leader

Goals

Write and create proposals that lead to projects.

Create a 4-million-dollar pipeline of projects yearly.

Close and finish 2 million dollars of business annually.

 

Measurables

·        Analyze documents, blueprints, and project plans to gain a thorough understanding of the project.

·        Determining what factors of product collection will influence the cost of a service.

·        Preparing material estimates and labor estimates for the project.

·        Developing and maintaining relationships with company vendors and contractors.

·        Present to management and then stakeholders to sell the project.

·        Perform an After-Action Review three days after project completion. (AAR)

 

 

Job Description:

An Estimator is responsible for deciding the projected time frame needed to complete a project and additional factors like labor needs, materials, budgets, and potential setbacks. Their duties include communicating with personnel and contractual professionals and vendors, using computer software to weigh production risks or compile reports, to compose proposals to present to clients and project leaders outlining their suggestions for upcoming projects.

Responsibilities:

  • Analyze documents, blueprints, and project plans to gain a thorough understanding of the project.
  • Determine what factors of product collection will influence the cost of a service.
  • Prepare material estimates and labor estimates for the project.
  • Developing and maintaining relationships with company vendors and contractors.
  • Present to management and then stakeholders to sell the project.
  • Perform an After-Action Review three days after project completion. (AAR)

Requirements:

  • Proficient in mathematics, statistics, and data analysis.
  • Excellent analytical skills and attention to detail.
  • Report writing and strategic planning skills.
  • Familiarity with analyzing requirement data to develop material and laborcost estimates for projects.
  • Expertise with analytic tools, such as spreadsheets and database managers
  • Ability to read and interpret technical documents.
  • Excellent written communication and interpersonal skills.

Position

Project Manager

Accountability

Reports to:  Operations Manager

Supervises:  5 Project Estimators

Goals

Complete Each Project on Time

Complete Each Project within Budget

Finish Each Project with Client Satisfaction

Measurables

Was each project completed on time?

Was each project within Budget?

How was the AAR? (After Action Review)

Were the Safety Requirements Met?

 

 

 

Job Description:

A Construction Project Manager is a professional who leads and oversees a construction project and works with engineers and architects to develop a plan, create a project time frame, distribute resources, and ensure timely completion. Their duties include planning, hiring, firing, and supervising employees.  One must be responsible for understanding the project deliverables and creating timelines for different individuals and groups involved in the project to make sure the project remains on track. They must be familiar with the goals of the project and the responsibilities of all involved parties.

Responsibilities:

  • Planning the work to be done, getting the necessary personnel, and assigning the right duties to the right people
  • Hiring the right people and putting them on the right sites, as well as reprimanding and firing workers and subcontractors when needed
  • Coordinating tasks by different people on different sites to ensure uniformity upon project completion
  • Ensuring timely completion of the project to build client trust while avoiding unnecessary penalties
  • Working within the budget by adequately estimating the costs and cutting unnecessary expenses
  • Procuring and allocating resources to ensure there is no shortage while avoiding any unnecessary delays caused by management decisions
  • Managing both internal and external risks within the project’s lifetime, such as poor planning designs, and government policies, which directly or indirectly affect the project

Requirements:

  • Ability to lead a team by being a good and effective communicator
  • Excellence in building rapport and creating a team environment where all those with project responsibilities work well together
  • Ability to maintain a high level of organization by ensuring daily job allocation
  • Excellence in planning how each process should be done, how resources are to be acquired, and when the project should be completed
  • Ability to determine potential risks while devising proactive ways to solve them
  • Excellence in the budgeting of financial resources
  • Ability to welcome feedback and use it to improve the quality of production
  • Excellence in verbal and oral communication skills

Position

Project Leader

 

Accountability

Reports to:  Construction Project Manager

Supervises: Crew

Goals

Alline every team member per project by working together, setting goals, to finish the project on time and within the budget.

Measurables

·    Help generate long-term plans and ideas that stimulate the people involved in the project to achieve their goals.

·     Find ways to improve team performances and set team goals.

·     Create an atmosphere that brings out the best in their employees.

·    Influence the team by making sure every team member aligns their personal interests and objectives with those of the team and the project.

·    Think ahead by setting goals to finish the project on time and withing budget.

·    Promote innovation and constant improvement.

·    Promote change to gain efficiency.

 

 

Job Description:

Project leaders face the challenge of being strategists, setting a project’s direction, aligning people, and motivating the team to finish projects on time within budget. They need to develop people-oriented skills because their goal is to influence the team to accomplish the project’s objectives in a manner that meets or exceeds expectations. Their intervention can enable change, innovation and the creation of new products, systems, and services. Thus, their constant presence and motivation helps team members become agents of change and encourages them to have innovative ideas.

Responsibilities:

  • Help generate long-term plans and ideas that stimulate the people involved in the project to achieve their goals.
  • Find ways to improve team performances and set team goals.
  • Create an atmosphere that brings out the best in their employees.
  • Influence the team by making sure every team member aligns their personal interests and objectives with those of the team and the project.
  • Think ahead by setting goals to finish the project on time and withing budget.
  • Promote innovation and constant improvement.
  • Promote change to gain efficiency.

 

Requirements:

  • Proficient in mathematics, statistics, and data analysis.
  • Excellent analytical skills and attention to detail.
  • Report writing and strategic planning skills.
  • Expertise with analytic tools, such as spreadsheets and database managers
  • Ability to read and interpret technical documents.
  • Excellent written communication and interpersonal skills.
  • Ability to lead others.

Position

Branch Manager

Accountability

Reports to:  Operations Manager

Supervises:  Team at their Branch

Goals

Provide excellent customer service to grow the branch with customer acquisition.

Provide on time delivery.

Create plans and forecasts that are built to fit future needs.

 

Measurables

Providing continual growth at the branch level.

On time delivery of products.

Accurately plan and forecast growth for zero waste goals.

Ability to recruit train develop to retain a winning team.

 

 

 

 

Job Description:

A Branch Manager is responsible for overseeing and coordinating all operations of a branch. Their duties include hiring staff and heading the onboarding and staff training process, building rapport with customers and the community, creating, and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch.

Responsibilities:

  • Work to grow business and customer acquisition.
  • Provide on time delivery.
  • Assist with customer service to ensure overall customer satisfaction.
  • Recruit and interview new employees.
  • Manage employees and lead day-to-day responsibilities.
  • Oversee reports for budgets and financial reports.
  • Create plans and forecasts that are built to fit future needs.
  • Prepare financial statements for the branch.

Requirements:

  • Show excitement for growing the business and acquiring new customers
  • Focus on customer service and lead by example
  • Show creative problem-solving skills.
  • Multitask and have excellent time management skills.
  • Mentor junior employees and lead a team
  • Analyze financial records, plan and follow a budget
  • Show strong attention to detail

Position

Operations Manager

Accountability

Reports to:  Integrator

Supervises:  Warehouse Managers

Goals

Keeping the picture goal on track

Find ways to be more profitable

Finding solutions to maximize efficiency and revenue

Measurables

Keeping the big picture goal inline throughout the company

Probability of the company

Satisfaction of all employees

 

 

 

 

Job Description:

Operations Managers serve on a company’s leadership team to oversee the performance, efficiency, and satisfaction of employees. They analyze the company’s organizational process and find ways to enhance employees’ work quality and productivity. Operations Managers build operational policies and strategies that keep the organization functioning smoothly.

They often collaborate with Human Resources Managers to establish recruiting, training, and hiring strategies. They also oversee financial processes, like auditing, reporting, and budgeting, to ensure the company stays in great financial standing.

Responsibilities:

  • Long-term planning to support the company’s goals.
  • Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities.
  • Assessing and analyzing departmental budgets to find ways to optimize profitability.
  • Inspiring and motivating employees through positive encouragement and incentive initiatives.
  • Communicating with stakeholders about shifting company priorities and projects.
  • Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue.
  • Identifying opportunities to expand or shift courses based on market changes.
  • Enforcing regulatory and safety standards.

Requirements:

  • “Big picture” thinking to address top-level concerns.
  • Interpersonal skills to communicate with executives and staff employees.
  • Understanding of financial and budgeting processes and principles.
  • Strong personal and professional judgment.
  • Adaptability to respond quickly to a shifting reality and adjust initiatives and priorities.
  • Organizational skills and the flexibility to jump from priority to priority.
  • Comfortable with legal and regulatory processes to ensure company compliance.
  • Problem-solving skills.

Position

Warehouse Manager

Accountability

Reports to:  Operations Manager

Supervises:  Warehouse Associates

Goals

Inventory Management Goals

FIFO

On time delivery

Measurables

Hitting targeted inventory goals

Practicing FIFO to achieve zero waste goals

On time delivery

Safety goals met daily

 

 

 

 

Job Description:

A Warehouse Manager organizes and plans tasks to maintain high performance of the warehouse’s storage and shipment processes.  They set inventory goals, placing inventory orders, setting up logical organization systems by creating communication systems within the warehouse. They direct shipments and resolve logistical challenges by communicating with clients, transportation providers, manufacturers, and suppliers. Warehouse Managers determine standards for quality control and inspect inventory and packaging before sending orders to the next location. They strategize how to achieve inventory volumes and warehouse capacity to maximize productivity, rearranging containers for improved efficiency while allowing Warehouse Workers to easily navigate between aisles. Warehouse Managers track the supply chain to dispatch employees according to the company timeline.

Responsibilities:

  • Audit and report inventory while making recommendations on which items to order and restock.
  • Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment.
  • Establish warehouse practices and protocols to achieve an efficient warehouse.
  • Set warehouse and team goals in collaboration with executive management and other team leads.
  • Monitor workplace performance and lead training initiatives to improve employees.
  • Keep up to date on the latest federal and state safety regulations.
  • Communicate with other departments to ensure products are shipped in a timely manner.

Requirements:

  • Excellent leadership skills, including the abilities to set goals, motivate and manage conflict.
  • Effective communication skills, including writing, speaking and active listening.
  • Great interpersonal skills.
  • Good project management skills, including strong decision-making, problem-solving and strategic planning abilities.
  • Exceptional time management and organization skills
  • In-depth understanding of industry and company best practices for the warehouse.
  • Familiarity with bookkeeping, inventory control practices and logistics
  • Comfortable using inventory management software and other organizational computer applications.
  • Physical strength, stamina, and the ability to walk or stand for long periods of time.