Implementation Superintendent of a Major Gas Company

Our team was responding to an unscheduled repair. The time frame took place into the evening; with us having questions in regards to a protective product for pipe (this was a product that USI does not even supply).

Not only did Jason respond immediately and take calls at 11:30 in the evening. The USI team found the answers to our questions for a product they don’t even supply. This helped keep our boots on the ground team moving well.  

This type of effort, is not a one off event, rather the norm for USI. USI has a continued track record for assisting and doing the best they can to support in countless aspects.

I have always been impressed with the punctuality, professionalism and responsiveness of the USI team. Of course the USI group has supplied our coating needs, and training without issue. However in the above most recent experience. The supply of service form the USI team continues to go above and beyond what most anyone would expect. It is a true partnership to help each other succeed. Well done USI team.

Kind Regards,

Nick, L – Energy Transfer

In the past, I have used several different vendors for the different products that I required for jobs. That all stopped when I started doing business with USI because they sell everything I need. It’s great to work with one company for everything. I can call, text, or email and the supplies I need are here pretty much the next day. Their customer service is excellent and very personable. USI will be my only supplier moving forward. 

Tim, A – Detroit Thermal

Potential USI Customer,

Unconventional Solutions and 3M Corrosion Protection Products did a fabulous job of giving 110% to repair a heat exchanger I had a Detroit Thermal back in March 2006.

Their technical expertise was outstanding and their products are second to none. That repair is still in service today. USI Saved Detroit Thermal over $100,000 in replacement cost.

I would recommend them to everybody and anyone looking for lower life cycle cost.

Fred, R – Detroit Lions

I enjoy working with USI because the office staff is great and I get invoices in a Timely fashion.  Doug and Tiffany always make sure that I get what I need.  The chiller end bell, tube bundle coating project went fantastic and the product is holding up great.  It was super easy to clean this year.

Sue, M – Material Sciences Corporation

I love that you guys are always readily available with solutions to our unconventional issues.  There are many, many companies that have no idea what we do here and why having things chemical resistant is so important to our operations.  Doug’s a huge help is filling that need.

I’m not sure how you could better do what you do.  You’ve filled a need for us that has went unfulfilled in the past.  I like the constant contact, yet not too much approach, that reminds me to check my supply so we don’t run out.

Darrell, E – Guardian Industries

Recently I used Resimetal 101 to repair a shaft on one of our critical fans. It was in a
hot location, and I didn’t want to send the shaft out for repair. The repair was easy
mixing and spreading, but time was limited by the heat curing it. Sanding was a breeze to
get it down to the size we needed and I had the fan back up and running in about 8 hrs.

Tim, C – Ford Motor Company

Yet another thank you, for the work that was performed here @ NPD late last year. Latest
inspection of the related heater unit, shows the epoxy repair on our Heater shaft #18, is still
strong. The price, service and communication were all top rate, and much appreciated.

Steve, S – Center for Forensic Psychiatry

We recently opened the new Center for Forensic Psychiatry in Saline Michigan.
As part of the project we had to make a decision on what to do with a badly laid
and torn vinyl floor. After much consideration we elected a USI High Build Epoxy floor. We
took bid from a number of suppliers and decided to go with Unconventional
Floors. This decision was not made on price alone, but rather on the
professionalism and expertise that had been exhibited to us. To make a long
story short, we could not have made a better choice/decision. It has been about
two years and the flooring has exceeded our expectations. The color has
remained true, texture/finish has not exhibited any wearing and there has been
no problem with maintenance/cleaning. Our floors look great and our experience
was one of the best with a contractor. If you are having your floors done I
strongly recommend Unconventional Solutions. You will not be disappointed.

Will, T – Domtar

Regarding ResiChem 501: Application of material on bottom of #7 paper head box
yielded very good results. No change in appearance 2 years after installation. Corrosion
problem stopped. exhibited any wearing and there has been
no problem with maintenance/cleaning. Our floors look great and our experience
was one of the best with a contractor. If you are having your floors done I
strongly recommend Unconventional Solutions. You will not be disappointed.

Tim, A – Detroit Thermal

Potential USI Customer,

Doug Klingensmith and his Unconventional Solutions Team are very technically knowledgeable and were able to offer me a reliable long term solution for my heat exchanger back in 2006 that saved us $18,000 in replacement cost, along with offering us a lower life cycle cost and extending the life of our heat exchangers.

I would definitely recommend that you listen to them and that give them a try on 1 or 2 of your pieces of equipment that you are considering to replace and see if they have a viable, long term repair option.

I tried them 4 years ago and that piece of equipment is still in service today.