Implementation Superintendent of a Major Gas Company

Our team was responding to an unscheduled repair. The time frame took place into the evening; with us having questions in regards to a protective product for pipe (this was a product that USI does not even supply).

Not only did Jason respond immediately and take calls at 11:30 in the evening. The USI team found the answers to our questions for a product they don’t even supply. This helped keep our boots on the ground team moving well.  

This type of effort, is not a one off event, rather the norm for USI. USI has a continued track record for assisting and doing the best they can to support in countless aspects.

I have always been impressed with the punctuality, professionalism and responsiveness of the USI team. Of course the USI group has supplied our coating needs, and training without issue. However in the above most recent experience. The supply of service form the USI team continues to go above and beyond what most anyone would expect. It is a true partnership to help each other succeed. Well done USI team.

Kind Regards,

Nick, L – Energy Transfer

In the past, I have used several different vendors for the different products that I required for jobs. That all stopped when I started doing business with USI because they sell everything I need. It’s great to work with one company for everything. I can call, text, or email and the supplies I need are here pretty much the next day. Their customer service is excellent and very personable. USI will be my only supplier moving forward. 

Tim, A – Detroit Thermal

Potential USI Customer,

Unconventional Solutions and 3M Corrosion Protection Products did a fabulous job of giving 110% to repair a heat exchanger I had a Detroit Thermal back in March 2006.

Their technical expertise was outstanding and their products are second to none. That repair is still in service today. USI Saved Detroit Thermal over $100,000 in replacement cost.

I would recommend them to everybody and anyone looking for lower life cycle cost.

Fred, R – Detroit Lions

I enjoy working with USI because the office staff is great and I get invoices in a Timely fashion.  Doug and Tiffany always make sure that I get what I need.  The chiller end bell, tube bundle coating project went fantastic and the product is holding up great.  It was super easy to clean this year.

Sue, M – Material Sciences Corporation

I love that you guys are always readily available with solutions to our unconventional issues.  There are many, many companies that have no idea what we do here and why having things chemical resistant is so important to our operations.  Doug’s a huge help is filling that need.

I’m not sure how you could better do what you do.  You’ve filled a need for us that has went unfulfilled in the past.  I like the constant contact, yet not too much approach, that reminds me to check my supply so we don’t run out.

Darrell, E – Guardian Industries

Recently I used Resimetal 101 to repair a shaft on one of our critical fans. It was in a
hot location, and I didn’t want to send the shaft out for repair. The repair was easy
mixing and spreading, but time was limited by the heat curing it. Sanding was a breeze to
get it down to the size we needed and I had the fan back up and running in about 8 hrs.

Tim, C – Ford Motor Company

Yet another thank you, for the work that was performed here @ NPD late last year. Latest
inspection of the related heater unit, shows the epoxy repair on our Heater shaft #18, is still
strong. The price, service and communication were all top rate, and much appreciated.

Steve, S – Center for Forensic Psychiatry

We recently opened the new Center for Forensic Psychiatry in Saline Michigan.
As part of the project we had to make a decision on what to do with a badly laid
and torn vinyl floor. After much consideration we elected a USI High Build Epoxy floor. We
took bid from a number of suppliers and decided to go with Unconventional
Floors. This decision was not made on price alone, but rather on the
professionalism and expertise that had been exhibited to us. To make a long
story short, we could not have made a better choice/decision. It has been about
two years and the flooring has exceeded our expectations. The color has
remained true, texture/finish has not exhibited any wearing and there has been
no problem with maintenance/cleaning. Our floors look great and our experience
was one of the best with a contractor. If you are having your floors done I
strongly recommend Unconventional Solutions. You will not be disappointed.

Will, T – Domtar

Regarding ResiChem 501: Application of material on bottom of #7 paper head box
yielded very good results. No change in appearance 2 years after installation. Corrosion
problem stopped. exhibited any wearing and there has been
no problem with maintenance/cleaning. Our floors look great and our experience
was one of the best with a contractor. If you are having your floors done I
strongly recommend Unconventional Solutions. You will not be disappointed.

Tim, A – Detroit Thermal

Potential USI Customer,

Doug Klingensmith and his Unconventional Solutions Team are very technically knowledgeable and were able to offer me a reliable long term solution for my heat exchanger back in 2006 that saved us $18,000 in replacement cost, along with offering us a lower life cycle cost and extending the life of our heat exchangers.

I would definitely recommend that you listen to them and that give them a try on 1 or 2 of your pieces of equipment that you are considering to replace and see if they have a viable, long term repair option.

I tried them 4 years ago and that piece of equipment is still in service today. 

I have only been responsible for purchasing and ordering our cathodic protection products for close to a year now, but in all honestly Bobby and this company have made it almost too easy for me. The ease it brings me to have one supplier who carries 99% of what we need is life changing and brings me immense reassurance that I can properly do my newly appointed duties. Not only that, but ever since the first time I spoke with Bobby, I knew how dedicated he was too his craft. If I had to choose one distinct characteristic of his that is my favorite, it would without a doubt be his friendly mannerism. Anytime he calls, it’s as if I were talking to a friend I’ve known for years. From his knowledge of his products to his willingness to find the answer or correct product I am truly blessed to have been introduced to Bobby and this company. I would like to make it known, I have never written out a review for a company before. When it comes to this company and Bobby I felt an obligation to show how grateful I am. Thank you.

Unconventional Solutions Inc is a great company to work with; they are always responsive and get us what we need when we ask. The materials come quick and come perfectly packaged. The service is even better, Bobby (rep) is always reaching out and ensuring we have everything we would need.

What I like most about working with Unconventional Solutions is their dependability. For our men out in the field, it is imperative that product is received in a timely manner to ensure the job is completed on time. Unconventional Solutions will go above and beyond to ensure that our men have what they need and when they need it. When USI does not have the product available, they will go out of their way to find out what they can about the product and possibly provide it in the future. I also really enjoy how the sales reps call in to check in on things to make sure we are taken care of. They do a great job of building relationships with their clients. Bobby Clemens has especially done a great job with keeping tabs on us and being enthusiastic about helping our company succeed.

A couple of things that Unconventional Solutions can do to help better meet my needs as a customer would be to provide a catalog of typical products my company may use or has used in the past and/or informing customers about new products that have become available for purchase. If a catalog is already something that USI provides, then I would like to know how to access this information.

USI has been extremely helpful to us and an absolute pleasure with which to work.Whenever we need material, they make sure we get what we want, when we want it. Period. And it is usually in stock at their facility, especially the Densotherm Tape we use on a regular basis. Even during COVID, when material was much more difficult to come by, they were able to work through those issues and keep us stocked with product. I know other people who were not that lucky as they were reaching out to us to try and buy coating materials from us!

Their knowledge of the various products has proven very helpful as well. They have provided on-site training for the various contractors to ensure the application of the various products is done correctly. Recently, there was a slight change in one of the products which caused some concerns on our end. They came out immediately and worked with the contractor to remedy the situation (We found out we were overheating the tape slightly causing the ‘jeeps’.). That level of service is much appreciated.

Another example of the product knowledge is when we had a unique problem in a refinery, where we had to remove an old pipe support which was causing corrosion concerns, then repair the pipe, install an FRP & new support, and then re-coat the repair. And this was in the middle of winter, in Detroit. They were able to recommend and provide various options to fill the corrosion pits, bond the FRP, and coat the pipe, all of which were able to be applied in the extreme cold ambient conditions and meet the strict refinery work restrictions. We could not have been happier with how things turned out.

How can we enhance our services to better meet your needs as a valued customer?

I really can’t think of anything specific, other than keep doing what you are doing. The service that you provide has been very much appreciated; a lot of companies claim to have “great customer service” – you actually do provide that.

And everyone one that I have dealt with is always friendly and a pleasure to talk to. Our work at times can get hectic and stressful, but I like to think that we still have fun and minimize any drama to reach the end goal. USI has been very helpful to us to achieve that goal.

Unconventional Solutions has been an exceptional partner for all our coating needs. Their responsiveness is truly remarkable – whenever we place an order, their team jumps into action immediately. Not only do they process our requests quickly, but they also ensure timely delivery every time.

I think what truly sets them apart is their outstanding customer service. The team goes above and beyond to address our questions and concerns, making us feel valued as a customer. Their attention to detail and commitment to quality have made our procurement process seamless and worry-free.

I highly recommend Unconventional Solutions to any business looking for a reliable coating supplier that combines product excellence with superior service. They’ve proven to be an invaluable vendor for our operations.

Working with Bobby Clemens at USI has made being a C.P. Inspector easy from making sure we always have coating materials along with the latest and greatest products on the market to do our job and provide quality work for our company it’s a breeze proud to be a customer of USI and Bobby Clemens